I could have told you in advance that the websites for Obamacare health exchanges would have problems with completed applications (and yes, I could have, but I didn’t think about it).
Reports are that as few as 1% of Obamacare applications can be processed because the rest are incomplete.
I have a friend who’s an independent insurance agent. You know … the people the government thinks are such a rip off that they’re paying them close to nothing for signing people up (paying a professional with a degree and experience $12 gross for a process that could take a couple of hours is … umm … just stupid).
Anyway, the sort of people she signed up for private health insurance for years are the sort of people who can’t fill out a form, much less a web form. Most of this is just that these folks are dysfunctional across wide swaths of their lives.
And, a good deal of her work time is actually filling out the forms for them, coaching them to find the information she needs, and following-up when they’re too dysfunctional to produce it on their own.
Alternatively, I have bunches of students who’ve gone onto the health exchanges just for the heck of it.
I guess I shouldn’t really be surprised that the sort of control freaks that think they can reinvent healthcare haven’t actually asked the questions they need to. You’d need professional project managers to do that, and those people all get priced out of the public sector because the private sector knows how much they’re actually worth.